The Help Center and Agency Customization

The articles in the Help Center and videos in the Learning Library are based on the default setup of ChildPlus and assume full security access to all platforms, modules, features and fields. If you cannot find or access a feature referenced in an article, be aware that your agency's specific customization of ChildPlus determines:

Your access to each platform

Your access to specific modules or features

Security or location restrictions for your level of access to ChildPlus

Whether a module or feature has been turned on

Which fields are available in each module

The content of drop-down fields

Contact your ChildPlus administrator to verify your security access and the availability of a feature referenced in an article.

If you are a ChildPlus administrator and need to configure security access or turn on a feature, see or contact us for additional assistance.

Help Center Updates and ChildPlus Platforms

The Help Center is continually updated to reflect the current version of ChildPlus. Ensure that you are using the latest version of ChildPlus and referencing an article for the appropriate ChildPlus platform. Instructions for modules often differ between ChildPlus Online and ChildPlus Desktop and are unique for the .

To find out which version of ChildPlus you are using, see View Software Details.

For more information about the different platforms and how to access them, see Platform Comparison.

To learn about the differences between the modules in ChildPlus Desktop and ChildPlus Online, see Module Comparison.

View Software Details

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Platform: ChildPlus Online ChildPlus Desktop

Use this section to view details about your version of ChildPlus, including:

Agency ID
ChildPlus version number
ChildPlus license status
ChildPlus license expiration date
Number of ChildPlus licenses used and available
DRDP license status
DRDP license expiration date
Number of DRDP licenses used and available

ChildPlus Online ChildPlus Desktop

To access your software details in ChildPlus Online:

Go to ChildPlus Online.
Click or tap More ⋮.
Select About ChildPlus.

To access your software details in ChildPlus Desktop:

Go to ChildPlus Desktop.
Click Help.
Select About ChildPlus.

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Knowledge Base

The Help Center and Agency Customization

Help Center Updates and ChildPlus Platforms

View Software Details